Added Value features

Added Value features are available for 0800, 0844, 0845 and virtual local numbers - just call us on 0800 142 2477.

Call Whisper

• When a customer dials your 0800, 0844, 0845 or virtual number you hear a short recorded message or "whisper" when you pick up the phone
• We set up and record the message which might be something like: "call from Yellow Pages" or simply "0800 number"
• The person calling you doesn't hear the whisper
• Call Whisper tells you the difference between personal and business calls
• You will always answer your calls in the right way
  

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Voicemail

• We provide you with a personalised voicemail box
• You have your own personalised message
• We email your voicemail to you
• We send you missed call alerts by email
• If the caller chooses not to leave a message we email their phone number to you so you can return the call

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Greeting message

• When your customer rings you they hear a pre-recorded message such as :
  "Thanks for calling YOUR BUSINESS NAME, your call is very important to us and will be answered shortly"
• When the greeting message has finished the call will be connected.
• The greeting can be set up to say whatever you would like.

Set up fee: £5+VAT, Monthly service charge: £5+VAT

IVR or Auto Attendant - Press 1 for sales, 2 for service etc

• We give you a welcome message such as "Thank you for calling YOUR BUSINESS NAME"
• The welcome message is followed by options you choose such as "Please press 1 for sales, Press 2 for Accounts, Press 3 for Customer Service"
• When people press the numbers we put the calls through to where you want them to go
• If you want this service to make you look like a larger company, we can put all the calls through to one number

Set up fee: £10+VAT, Monthly service charge: £10+VAT

Call Recording of inbound calls

• We record your inbound calls for you
• You can either record all calls received, a selection calls or you can choose to start recording partway through a conversation
• Most customers choose to record all their calls
• Some people use recorded calls for training purposes
• Recorded calls are sent you by email as soon as the call finishes
• When you get the email you listen to the call through your computer 

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Call Recording for outbound calls

• We record outbound calls for you
• You are automatically emailed the call recording when you finish an outbound call
• When you get the email you listen to the call through your computer
• Some people use recorded calls for training purposes

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Call Queuing

• Call queuing is perfect if you get more calls than you can cope with or your lines are permanently engaged
• We can stack up to 50 calls trying to get through to you.
• While callers wait we play them music and tell them what position they are in the queue
• We also play callers comfort messages such as "Your call is important to us"
• As soon as your line is free we automatically pass the next call in the queue

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Online Call Statistics

Online Call Statistics let you view call data in real time. You are able to see:

• the number of the person who called you
• the time of the call
• the duration of the call
• how quickly you answered the call
• details of any missed calls
• .....and much more

The perfect service for companies who run advertising campaigns and need to know their return on investment

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Divert Calls on Busy or No Answer (DOBNA)

Divert on busy or no answer (DOBNA) allows us to route calls to alternative numbers if you are not available.

• If you are away from the office DOBNA makes sure you don't miss any calls.
• Just give us your alternative contact details and we will do the rest
• Customers will appreciate that you are always available

Set up fee: £5+VAT, Monthly service charge: £5+VAT

Time of Day Routing

With Time of Day Routing we programme your number to follow you.

• You can choose to have your calls routed to your office during business hours and to your mobile out of hours or we can make a customised plan for you
• Just supply us with your opening times plus contact details and we do the rest
• We can change the routing if you have to change your business hours

Set up fee: £5+VAT, Monthly rental: £5+VAT