Added Value features

Call Whisper - FREE 30 DAY TRIAL

Lots of customers ask us how they will tell if a call is being made on their number. The answer is a feature called Call whisper which comes with a free 30 day trial.

When customers ring your 0800, 0844, 0845 or local number we play you a short recorded message or "call whisper" when you answer the phone. Only you hear the "call whisper" - the caller just hears the normal ringing tone.

Call Whisper can solve 2 major problems...

Firstly, it tells you the difference between business & personal calls to your mobile which means you can answer the phone with your business name and keep a professional image.

Secondly, if you have calls for several companies going to one landline you will know which business the call is for and be able to answer it with the correct business name.

We set up and record the call whisper. It can be your business name or something simple like "0800 number".

Let me give you a quick demonstration…

Imagine my business is called A1 Landscapers.

A1 Landscapers has an 0800 number which is pointed at my mobile phone.

When my mobile phone rings I don't know if it is a personal or business call unless I have the call whisper feature.

This means I might answer the phone with "hello" when a new customer is calling me. Not good for my professional image.

Phone rings. Phone is answered in speakerphone mode and the call whisper says "A1 Landscapers 0800 number"

A1 Landscapers, how can I help you?

Hi. It's Mr Jones from Chapel Lane. You trimmed my sycamore tree last year and it really needs doing again. Can you send someone to do it next Thursday, please?

Yes, Mr Jones - of course. I will book the job in for next Thursday. Goodbye and thanks for calling A1 Landscapers.

Hangs up phone

You'll be invited to trial call whisper for free for 30 days when you order your number(s) online. If you want to add call whisper to an existing number you have with us just call us on the number at the top of the page (points up) Monday to Friday between 9am and 5.30pm ...or you can chat to us free online by clicking on the box up here

• When a customer dials your 0800, 0844, 0845 or virtual number you hear a short recorded message or "whisper" when you pick up the phone
• We set up and record the message which might be something like: "call from Yellow Pages" or simply "0800 number"
• The person calling you doesn't hear the whisper
• Call Whisper tells you the difference between personal and business calls
• You will always answer your calls in the right way
  

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add "Call Whisper" to your account
You will be asked to trial call whisper for free for 30 days when you order your number(s) online

Sample call whispers

Voicemail

We provide you with a voicemail box so that your customers can leave a message if you can't take their call.

We professionally record the message that the caller hears.

Whenever a messsage is left on your voicemail we instantly email it to you as a sound file that you can click and play on your computer.

If the caller doesn't leave a message we email their phone number to you so you can return the call.

• We provide you with a personalised voicemail box
• You have your own personalised message
• We email your voicemail to you
• We send you missed call alerts by email
• If the caller chooses not to leave a message we email their phone number to you so you can return the call

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add the "Voicemail" service to your account

Sample voicemail intro message

Greeting message

When your customer rings you they hear a professionally pre-recorded message such as:

"Thanks for calling ABC Limited, your call is very important to us and will be answered shortly"

When the greeting message has finished the call will be instantly connected.

The greeting can be set up to say whatever you would like and gives your business a professional, corporate image.

• When your customer rings you they hear a pre-recorded message such as :
  "Thanks for calling YOUR BUSINESS NAME, your call is very important to us and will be answered shortly"
• When the greeting message has finished the call will be connected.
• The greeting can be set up to say whatever you would like.

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add a "Greeting Message" to your account

Sample Greeting message

Divert Calls on Busy or No Answer (DOBNA)

The Divert on Busy Or No Answer feature allows us to route calls to alternative numbers if you are not available and makes sure your customers can always talk to someone.

This feature makes sure that you don't miss any calls if you are away from your phone or your line is busy.

If your line is busy or not answered then the call goes to the next phone on your call plan.

All we need is your alternative contact details to set up the divert on busy or no answer feature.

Divert on busy or no answer (DOBNA) allows us to route calls to alternative numbers if you are not available.

• If you are away from the office DOBNA makes sure you don't miss any calls.
• Just give us your alternative contact details and we will do the rest
• Customers will appreciate that you are always available

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add "DOBNA" to your account

Time of Day Routing

With the Time of Day Routing feature we programme your number to follow you.

You can choose to have your calls routed to your office during business hours and to your mobile out of hours - or we can make a customised plan for you.

Just supply us with your opening times plus contact details and we do the rest.

If you have to change your business hours then we can quickly change your routing plan.

With Time of Day Routing we programme your number to follow you.

• You can choose to have your calls routed to your office during business hours and to your mobile out of hours or we can make a customised plan for you
• Just supply us with your opening times plus contact details and we do the rest
• We can change the routing if you have to change your business hours

Set up fee: £5+VAT
Monthly rental: £5+VAT

Call us now on 0800 142 2477 to add the "Time of Day Routing" service to your account

IVR or Auto Attendant - Press 1 for sales, 2 for service etc

Most people are familiar with the auto attendant or "press 1 for sales feature".

The auto attendant feature plays your callers a professionally recorded welcome message such as "Thank you for calling ABC Limited".

The welcome message is followed by options you choose such as "Please press 1 for sales, Press 2 for Accounts, Press 3 for Customer Service"

When people press the numbers we put the calls through to where you want them to go.

Auto attendant is great for directing your callers to the right department but can also be used to make you look like a larger company.

• We give you a welcome message such as "Thank you for calling YOUR BUSINESS NAME"
• The welcome message is followed by options you choose such as "Please press 1 for sales, Press 2 for Accounts, Press 3 for Customer Service"
• When people press the numbers we put the calls through to where you want them to go
• If you want this service to make you look like a larger company, we can put all the calls through to one number

Set up fee: £25+VAT
Monthly service charge: £10+VAT

Call us now on 0800 142 2477 to add the "Press 1 For Sales" service to your account.

Sample "Press 1 For Sales" message

Call Recording of inbound calls

We can record your inbound calls for your company.

You can either record all calls received, a selection calls or you can choose to start recording partway through a conversation.

Most of our customers choose to record all their calls.

The recorded calls can be used for training purposes.

Recorded calls are sent you as a sound file by email the second that the call finishes.

When you get the sound file in your email you listen to the call through your computer.

• We record your inbound calls for you
• You can either record all calls received, a selection calls or you can choose to start recording partway through a conversation
• Most customers choose to record all their calls
• Some people use recorded calls for training purposes
• Recorded calls are sent you by email as soon as the call finishes
• When you get the email you listen to the call through your computer 

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add the "Call Recording" service to your account

Call Queuing

Call queuing is perfect if you get more calls than you can cope with or your lines are frequently engaged.

We can stack up to 50 calls that are trying to get through to you.

While your callers wait we play them music and tell them what position they are in the queue.

We also play your callers comfort messages such as "Your call is important to us".

As soon as your line is free we automatically pass the next call in the queue.

• Call queuing is perfect if you get more calls than you can cope with or your lines are permanently engaged
• We can stack up to 50 calls trying to get through to you.
• While callers wait we play them music and tell them what position they are in the queue
• We also play callers comfort messages such as "Your call is important to us"
• As soon as your line is free we automatically pass the next call in the queue

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add the "Call Queuing" service to your account

Sample Call Queuing "Comfort" messages

Online Call Statistics

Online Call Statistics let you view and analyse your call data.

With our online call stats you are able to see:

• the number of the person who called you
• the time of the call
• the duration of the call
• how quickly you answered the call
• details of any missed calls
• …and much more

The perfect service for companies who run advertising campaigns and need to know their return on investment and also organisations that need to monitor performance.

Online Call Statistics let you view your call data. You are able to see:

• the number of the person who called you
• the time of the call
• the duration of the call
• how quickly you answered the call
• details of any missed calls
• .....and much more

The perfect service for companies who run advertising campaigns and need to know their return on investment

Set up fee: £5+VAT
Monthly service charge: £5+VAT

Call us now on 0800 142 2477 to add the "Online Call Statistics" service to your account